Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a tracking link. You can also track your order anytime using your order number and email.
Tracking hasn't updated yet?
It's normal for tracking to show limited or no movement for the first 24-48 hours after dispatch. Once Australia Post scans the parcel within their network, updates start appearing.
If your tracking shows "Australia Post has received information from sender", this means the shipping label has been created but the parcel hasn't been scanned yet. This commonly happens on weekends, public holidays, or during high-volume periods.
Tracking still hasn't moved after 48 hours? If you're reading this in the Help Center, email [email protected] with your order number. If you're already in an email or Intercom support conversation, reply in the same thread and we'll investigate with the courier.
Tracking shows delivered but I haven't received it
First, please check:
Around the delivery location (porches, side gates, behind plants)
With anyone at the address who may have accepted the parcel on your behalf
Any safe-drop or parcel locker locations near you
Your letterbox or front door - sometimes parcels are left in unexpected spots
If you still can't locate it, contact us with your order number or reply in your current support thread. We'll open a missing-parcel investigation with Australia Post.
Can't find your tracking email?
Check your spam or junk folder, and search your inbox for "Lazarus Labs". If you still can't find it 48 hours after ordering, contact us. If you're already in a support conversation, reply there; if the checkout email may be different from the one you're contacting us from, include that checkout email too.