Most orders are processed and dispatched within 24 hours - often the same day if placed during business hours. We process orders 7 days a week, including weekends and most public holidays.
When dispatch takes a bit longer
Occasionally dispatch can extend to 48 hours, usually during:
Major sale periods (Black Friday, EOFY, etc.)
Public holiday weekends
Stock-restock days when we're processing higher-than-usual volume
You will receive a shipping confirmation email with your tracking details when the shipment is prepared. A label or shipping email can be created before Australia Post physically accepts the parcel. Carrier possession is confirmed by a physical acceptance or movement scan, not the email alone.
Tracking number not updating after 48 hours?
If you've received your tracking number but it hasn't moved within 48 hours of receiving the tracking number, contact us with your order number and we'll investigate with the courier. If you're already in an email or Intercom support conversation, reply in the same thread.