We're sorry — let's get this sorted. Email [email protected] with:
Your order number
The name(s) of the missing item(s)
A clear photo of all items received, laid out together
A photo of the packaging (inside and outside)
The full layout photo is important — it helps us confirm what was packed vs what arrived, and lets us trace the issue at the warehouse.
How long until I hear back?
Our support team typically responds within 1 business day. Once we've reviewed your photos, we'll arrange the missing item(s) to be sent or organise an alternative resolution.