Let's get this sorted. If you're reading this in the Help Center, email [email protected] with the details below. If you're already in an email or Intercom support conversation, upload the details in the same thread - you don't need to start a new email.
Your order number
The name(s) of the missing item(s)
A clear photo of all items received, laid out together
A photo of the packaging (inside and outside)
The full layout photo is important - it helps us confirm what was packed vs what arrived, and lets us trace the issue at the warehouse.
How long until I hear back?
Our support team typically responds within 1 business day. Once we've reviewed your photos and the packing details, we'll confirm the right resolution.