Apologies for the mix-up. Please email [email protected] with:
Your order number
A photo of the item you received (showing the label clearly)
A photo of the packing slip if included
A note of what you ordered vs what you received
What happens next
Our support team will respond within 1 business day and arrange for the correct item to be sent. If a return is required, we'll provide a prepaid return shipping label — see "Do I have to pay for return shipping?" in the Help Center.
Please keep the incorrect item in its original condition until we've confirmed next steps. Don't open or use it.