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Will I receive a shipping confirmation?

What to expect when your shipping details are prepared.

Yes - when your shipment is prepared, you will receive a shipping confirmation email containing:

  • Your Australia Post tracking number

  • A tracking link

  • Your shipping details

A tracking number or shipping email can be created before Australia Post physically accepts the parcel. Check the tracking history for a physical acceptance or movement scan; label creation or electronic shipping information alone does not confirm carrier possession.

Can't find it?

  • Check your spam or junk folder

  • Search your inbox for "Lazarus Labs"

  • Check the email address you used at checkout, especially if you use Apple Hide My Email or another relay address

If it's been more than 48 hours since your shipment was prepared and you still can't find it, contact us and we'll resend it. If you're already in an email or Intercom support conversation, reply in the same thread instead of starting a new email. If the checkout email may be different from the one you're contacting us from, include that checkout email too.

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