Most login issues are solved by resetting your password or clearing browser session data. Work through the steps below.
Step 1 - Reset your password
On the sign-in page, click "Lost your password?". Enter your account email and you'll receive a password reset link within a few minutes.
If you don't see the email:
Check your spam or junk folder
Search your inbox for "Lazarus Labs"
Confirm you're using the same email address you registered with
Step 2 - Try a different browser or incognito window
Saved cookies or autofill can sometimes cause login issues. Try logging in using:
An incognito / private browsing window
A different browser (Chrome, Safari, Firefox, Edge)
Step 3 - Still can't log in?
If you're reading this in the Help Center, email [email protected] with the details below. If you're already in an email or Intercom support conversation, reply in the same thread instead.
The email address on your account
A description of what happens when you try to log in (any error messages, screenshots if possible)
We'll help you regain access within 1 business day.
Checked out as a guest?
If your order was placed without creating an account, there is no account for the reset email to go to — the reset page won't say so, for privacy. Go to My Account, use the Register form with the same email you used at checkout, choose a password, and you'll be logged in straight away. Your earlier orders can be linked to the new account by support if you message us with the order number.