Only discount or promo codes issued by Lazarus Labs can be applied in the Lazarus Labs checkout. A competitor's discount code, quote code, or promo code will not work in our checkout.
If another supplier has given you a quote or discount code and you want our team to review it, reply in your current support conversation with the details. Our support bot cannot promise a price match, create a discount, or validate competitor codes; a team member needs to review that kind of request.
If your Lazarus Labs code won't apply at checkout, it is usually one of a few common issues. Work through these first.
Common reasons
The code has expired
The code excludes sale or already-discounted items
The code applies to specific products not in your cart
The cart hasn't met the code's minimum spend
You've already used the code on a previous order (single-use)
Capitalisation or extra spaces (codes are case-sensitive)
What to try
Re-enter the code exactly - copy and paste if possible
Confirm there are no spaces before or after the code
Make sure you're entering it in the discount code field, not the gift card field
Still not working?
If you're reading this in the Help Center, email [email protected] with the details below. If you're already in an email or Intercom support conversation, reply in the same thread instead.
The exact code you're trying to use
Whether the code came from Lazarus Labs or another supplier
A screenshot of the error, if possible
The product(s) in your cart
We'll investigate and reply with what's going on.