Which offer are you trying to use?
WELCOME10 is the first-order account coupon described below. Quantity discounts apply automatically when you buy qualifying quantities of the same product and size. Lazarus Pass weekly offers are a separate Silver and Gold membership benefit on selected products; they do not need a coupon code and are not the quantity-discount offer.
If you mean a weekly 10% or 20% offer from an email, check the member offers page and sign in to check your current tier. Receiving that email does not by itself confirm eligibility. Weekly member prices do not combine with WELCOME10 or other coupon codes. If the displayed offer does not match what you expect, reply in your existing support conversation with the product, offer email or screenshot, and your account tier so the team can check the correct promotion.
Only discount or promo codes issued by Lazarus Labs can be applied in the Lazarus Labs checkout. A competitor's discount code, quote code, or promo code will not work in our checkout.
If another supplier has given you a quote or discount code and you want our team to review it, reply in your current support conversation with the details. Our support bot cannot promise a price match, create a discount, or validate competitor codes; a team member needs to review that kind of request.
The member welcome code — WELCOME10
New members get 10% off their first order with the code WELCOME10, typed into the discount field at checkout. For it to apply, all of these must be true:
You're logged in to your Lazarus Labs account
It's your first order with us
Your cart is $80 or more
No other coupon code is applied — WELCOME10 doesn't stack with another coupon code, including the separate Frequently Bought Together offer. It does stack with the automatic quantity discount shown when you buy multiple units of the same product.
The code is also shown on your account page and in the cart. If WELCOME10 won't apply, the most common reasons are not being logged in, a previous order on your account, or a cart under $80.
If your Lazarus Labs code won't apply at checkout, it may be one of a few common issues. Work through these once.
Common reasons
The code has expired or been disabled
The code excludes sale or already-discounted items
The code applies to specific products not in your cart
The cart hasn't met the code's minimum spend
You've already used the code on a previous order (single-use)
What to try
Copy and paste the full code into the discount-code field
Codes are not case-sensitive, and checkout removes accidental spaces before or after the code
Make sure you're entering it in the discount code field, not the gift card field
Still not working?
If a Lazarus Labs-issued code still fails after one retry, it may need a manual coupon or account check. Repeating the same troubleshooting will not resolve an inactive code.
If you're reading this in the Help Center, email [email protected] with the details below. If you're already in an email or Intercom support conversation, reply in the same thread instead. Once you've supplied the exact code and the error or cart details, our team can check the live coupon record; you do not need to repeat the generic troubleshooting or ask separately for a human.
The exact code you're trying to use
Whether the code came from Lazarus Labs or another supplier
A screenshot of the error, if possible
The product(s) in your cart
We'll investigate and reply with what's going on.