We don't currently offer phone support — all enquiries are handled by email. We typically respond within 1 business day.
If you're already speaking with us by email or Intercom Messenger, you're already in the right support channel — just reply in the same thread with any extra details.
Tips for the fastest response
Include your order number if your enquiry is order-related
Attach clear photos if you're reporting a product or shipping issue
Describe the issue clearly — the more detail upfront, the fewer back-and-forth emails needed
Send from the email address you used to place the order so we can pull up your details quickly
What we can help with
Order tracking and shipping questions
Damaged, missing, or incorrect items
Cancellations (before dispatch)
Refund requests
Discount code issues
Account access
Certificate of Analysis (COA) questions
What we can't help with
Lazarus Labs supplies peptides strictly for laboratory and research purposes only. We can't provide dosing information, administration instructions, or guidance on how peptides should be used.