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I didn't receive my order confirmation email

What to do if your order confirmation email is missing.

Updated today

After placing an order, you should receive an order confirmation email within minutes. It contains your order number and a summary of what you ordered.


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Where to look first

  1. Check your spam or junk folder

  2. Search your inbox for Lazarus Labs

  3. Check the Promotions tab if you use Gmail

  4. Confirm the email address you entered at checkout was correct


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Still can't find it?

It's possible the email address was mistyped. Email [email protected] with:

  • Your full name

  • The approximate order date and time

  • The last four digits of the card you used (or the payment method)

We'll locate the order and resend the confirmation. We'll also update the email on the order if it was entered incorrectly.

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