Order confirmation emails are sent within a few minutes of placing an order. They include your order number and a summary of what you ordered. If yours hasn't arrived, work through the checks below.
Check first
Your spam or junk folder
Your inbox for "Lazarus Labs" (search this exact phrase)
Your Gmail Promotions tab, if applicable
The email address you entered at checkout — typos happen
Still missing?
If you're reading this in the Help Centre, email [email protected] with the details below. If you're already in an email or Intercom support conversation with us, just reply in the same thread with these details — you don't need to email us again.
Your full name
The approximate date and time of your order
The last four digits of the card used (or the payment method)
We'll locate your order, resend the confirmation, and update the email on file if needed.