If your order has NOT yet been shipped
Yes — we can usually cancel it. Email [email protected] with your order number as soon as possible. We process cancellations as quickly as we can during business hours.
Once cancelled, your refund will be processed back to your original payment method. Refund timeframes depend on your bank or BNPL provider — usually 3–5 business days.
If your order has already been shipped
Once you've received the "your order has been shipped" email (which includes your tracking number), the order is in transit and can no longer be cancelled.
You have two options:
Refuse delivery when the parcel arrives — it will be returned to us, and we'll arrange a refund minus shipping costs once we receive it back.
Accept delivery and contact support to discuss return options.
Either way, contact [email protected] first so we can guide you through the right next step.