Each refund request is reviewed individually. Full details are on our website: Refund and Returns Policy.
The short version
Refunds are not automatic - every request is reviewed by our team.
If we sent the wrong item, the product arrived damaged, or there's a confirmed quality issue, you may be eligible for a refund or replacement at our discretion.
For change-of-mind returns, items must generally be in their original, unopened condition to be considered.
Refunds are processed back to the original payment method and typically take 3-5 business days after approval, depending on your bank or BNPL provider.
How to start a refund request
If you're reading this in the Help Center, email [email protected] with the details below. If you're already in an email or Intercom support conversation, reply in the same thread - you don't need to start a new email.
Your order number
The reason for the refund request
Photos of the product and packaging if there's a quality or shipping issue
We'll review and respond with next steps within 1 business day.