Each refund request is reviewed individually. The full details are on our website: Refund and Returns Policy.
The short version
Refunds are not automatic — every request is reviewed by our team.
If we sent the wrong item, the product arrived damaged, or there's a confirmed quality issue, you're eligible for a refund or replacement at our discretion.
Items must generally be in their original, unopened condition for change-of-mind returns to be considered.
Refunds are processed back to the original payment method and typically take 3–5 business days after approval, depending on your bank or BNPL provider.
How to start a refund request
Email [email protected] with:
Your order number
The reason for the refund request
Photos of the product and packaging if there's a quality or shipping issue
We'll review and respond with next steps within 1 business day.