If your order includes a backordered item, the order may be held until the backordered item is ready to ship.
Partial shipment is not automatic. Because shipping labels and fulfilment steps are tied to the order, our support team needs to review the order before confirming whether any in-stock items can be sent separately.
If you want us to review a partial shipment
If you're reading this in the Help Centre, email [email protected] with your order number. If you're already in an email or Intercom support conversation, reply in the same thread instead.
Your order number
Which item is backordered, if you know
Whether you want the team to check if in-stock items can be shipped first
We'll review the order and confirm what is possible. Please do not assume an order has been split until support confirms it.