If checkout is stuck, greyed out, keeps saying it is syncing your cart, or will not continue, try the steps below once before starting a new order.
Quick checks
Refresh the checkout page and wait a few seconds for the cart to sync.
Make sure JavaScript is enabled and temporarily disable ad blockers or privacy extensions.
Try Chrome or Safari in a private/incognito window.
Clear the cart, add the products again, and remove any item that is sold out or no longer available.
If the checkout redirects to a secure payment page, that is normal. Complete payment only once and do not repeatedly submit payment attempts.
If payment was taken but the order did not complete
Do not place another paid order until support checks it. If you are reading this in the Help Center, email [email protected]. If you are already in an email or Intercom support conversation, reply in the same thread instead.
The email address used at checkout, if it is different from the one you are contacting us from
A screenshot of the checkout error or payment confirmation
The product names in your cart
Your browser and device, if you know them
Our team can check whether an order was created and help you avoid duplicate payments.